Shipping policy

Shipping Policy

At Hook & Charm, we want your order to arrive quickly and safely. Because many of our earrings are made to order, processing time is separate from shipping time.

Processing Times

Most orders are prepared and shipped within 1–3 business days.

Personalized items may require the full processing window because they are made specifically for your order.

During holidays, product launches, or especially busy periods, processing times may occasionally take a little longer.

Shipping Rates

Available shipping methods and rates are shown at checkout.

If an order qualifies for free shipping, that option will appear automatically at checkout.

Delivery Times

Delivery estimates shown at checkout begin after your order has finished processing and has been accepted by the shipping carrier.

Carrier delivery times are estimates and are not guaranteed. Weather, holidays, carrier delays, and other circumstances outside our control may affect delivery.

Tracking

When tracking is available, you’ll receive a shipping confirmation email with your tracking information once your order is on the way.

Please allow some time for tracking information to update after the carrier receives the package.

Shipping Addresses

Please review your shipping address carefully before placing your order.

Hook & Charm is not responsible for delays or delivery problems caused by an incorrect or incomplete address provided at checkout.

If you notice an address mistake after ordering, contact us as soon as possible at itshookandcharm@gmail.com. We’ll do our best to help, but changes cannot be guaranteed once an order has entered production or shipped.

Lost or Delayed Packages

If your tracking has not updated for an extended period or your package appears to be lost, contact us at itshookandcharm@gmail.com and we’ll help you determine the next steps.

If tracking shows a package as delivered but you cannot locate it, please first check around the delivery location, with household members, and with the carrier.

Damaged Packages or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible.

Email itshookandcharm@gmail.com with your order number and photos of the issue so we can review it and make it right.

International Shipping

If international shipping is available for your destination, the available options and rates will appear at checkout.

Customers are responsible for any customs duties, import taxes, or other fees charged by their country unless otherwise stated.

International delivery times may vary and can be affected by customs processing.

Questions

For questions about shipping or an existing order, contact us at:

itshookandcharm@gmail.com